FAQ's

If you feel that you have received the wrong product, please fill out the Returns form, within 72 hours of receiving the product.

There are multiple ways you can check the status of your order:

  1. Login to My Account in the top right or bottom center of this site.
  2. Check the original email that we sent you with your order confirmation.
  3. We also send out a “Shipped” email with your tracking information. If you have not received this email please contact us.
  1. Login to My Account (top right or bottom center of this site).
  2. Then click the “Change quantities / cancel orders” link to find and edit your order.
  3. Please note that once an order has begun processing or has shipped, the order is no longer editable.

There are multiple ways you can check the status of your order:

  1. Login to My Account in the top right or bottom center of this site.
  2. Check the original email that we sent you with your order confirmation.
  3. We also send out a “Shipped” email with your tracking information. If you have not received this email please contact us.

We are sorry you haven’t received your order yet. Please visit My Account and log in to track your order status. Here are a few things you can do to verify your order has shipped:

  1. Be sure that all the items in your order have shipped already.
  2. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
  3. If your packages each show a status of “delivered”, and the shipper was unable to locate the package you can contact us or You can also call or text us at (833)FRM-2WAL (376-2925).

Please contact us with your original order number.