Shipping Policy

New Orders ship within 24 business hours of ordering. (Monday-Friday)

All orders are custom built, and shipping is a flat-rate fee of $12.95 for the first item and $2.95 for each additional item. All orders of $250 or more receive free shipping.

Each order placed will receive a confirmation email of the order. Once the order is shipped a second email will be sent with tracking information.

If you have any questions regarding shipping or your order please contact us.


Return Policy

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in new, unaltered and unused condition.

Definition of “new, unaltered and unused condition” is:

  • Without showing signs of wear or damage in any way
  • Included Mounting hardware was NOT installed
  • Within 30 calendar days of the delivery date unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us, please contact us with your order information immediately!

Store Credit

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.
Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
The customer is responsible for all shipping costs if seller is not at fault. We do not cover return shipping costs.

Restocking Fees

Our products are custom built, and we do not have the ability to store returned merchandise.
We reserve the right to charge 20% restocking fee on all items returned to us (unless we were at fault).

FAQ's

If you feel that you have received the wrong product, please fill out the Returns form above, within 72 hours of receiving the product.

There are multiple ways you can check the status of your order:

  1. Login to My Account in the top right or bottom center of this site.
  2. Check the original email that we sent you with your order confirmation.
  3. We also send out a “Shipped” email with your tracking information. If you have not received this email please contact us.
  1. Login to My Account (top right or bottom center of this site).
  2. Then click the “Change quantities / cancel orders” link to find and edit your order.
  3. Please note that once an order has begun processing or has shipped, the order is no longer editable.

There are multiple ways you can check the status of your order:

  1. Login to My Account in the top right or bottom center of this site.
  2. Check the original email that we sent you with your order confirmation.
  3. We also send out a “Shipped” email with your tracking information. If you have not received this email please contact us.

We are sorry you haven’t received your order yet. Please visit My Account and log in to track your order status. Here are a few things you can do to verify your order has shipped:

  1. Be sure that all the items in your order have shipped already.
  2. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
  3. If your packages each show a status of “delivered”, and the shipper was unable to locate the package you can contact us or You can also call or text us at (833)FRM-2WAL (376-2925).

Please contact us with your original order number.