Common Questions and Answers about us, our products, or what to expect when you place an order.
Q: Where are you located?
A: We manufacturer and deliver all products out of Austin, Texas.
Q: How big is the print on a given product?
A: This answer depends on if the item you purchased has a matte or is non-matted. Our frame material is 2 inches wide, so if an item shows 40x30 non-matted, the visible print area would be 36x26 (2 inches both sides). If you order a matted item, it would be an additional 4-6" for the matte. Items under 24" get a 2" matte (4" with both sides), and large items above 24" get a larger matte at 3" (6" with both sides). If you purchase a Print only - the print is centered with a 4" margin on the print, so a 24x20 Print will be a 20x16 viewable Art area. Please contact us if you have any questions.
Q: When can I expect my order to be shipped?
A: We print on demand 90%+ of all items in our inventory. From point of sale, your order enters our production queue; in the order it was received. During typical business season; we Print, Frame and Ship orders within 24 hours. Holiday season is different; based on volume, but most orders ship within 72 hours during the busy season.
The first step in our process is to prepare the shipment (box) by printing your shipping label and getting your order in production. What this means is you may see a shipping notification while we work to complete your framed item, there may not be movement on the Tracking URL until the carrier (UPS, FedEx or USPS) picks up your item. Once that occurs, the driver scans in your item as picked up and you will continue to see movement on the Tracking #.
Q: Do you use Glass on the framed items?
A: We use an industry standard high grade acrylic facing on all framed items. Acrylic is better suited to protect framed art from UV rays, and will lengthen the life of the item overall from fading, and in the case of an accident there will be no shattered glass to attend to.